Privacy Policy

Bike It Now! - Privacy Policy

 

Last Updated: August 6, 2025

Bike It Now is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. What is Personal Information?

Personal information is any information about an identifiable, living person. This may include, but is not limited to, your name, address, email address, phone number, and payment details.

2. What Personal Information We Collect

We only collect personal information that is necessary for a lawful purpose connected with our business activities. The types of information we may collect include:

  • Contact Information: Your name, email address, shipping address, and phone number when you place an order, create an account, or subscribe to our newsletter.

  • Payment Information: Your credit card details, billing address, and other payment information when you make a purchase. This information is processed securely by our third-party payment gateways and is not stored on our servers.

  • Order History: Details of the products you have purchased from us.

  • Website Usage Data: Information about how you use our website, such as your IP address, browser type, device information, and pages visited. This information is collected using cookies and other tracking technologies to help us improve your online experience.

  • Correspondence: Records of any communication you have with us via email, phone, or in-store.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Create an account on our website.

  • Place an order online or in-store.

  • Subscribe to our newsletter or other marketing communications.

  • Contact our customer service team.

  • Participate in a competition, promotion, or survey.

We may also collect non-personal information about your use of our website through cookies and web analytics tools.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Process Orders: To process your purchases, arrange for shipping, and provide you with order confirmations and updates.

  • Customer Service: To respond to your inquiries, provide support, and manage your account.

  • Marketing & Communication: To send you newsletters, special offers, and information about products or services we believe may be of interest to you. You can unsubscribe from these communications at any time.

  • Website Improvement: To analyse website traffic, understand customer behaviour, and improve the functionality and content of our website.

  • Security: To detect and prevent fraudulent transactions and to protect the security of our website and our customers.

5. Disclosure of Your Personal Information

We will not sell, rent, or lease your personal information to third parties. We may, however, disclose your information to the following parties for the purposes outlined above:

  • Third-Party Service Providers: We use trusted third-party services to assist with our business operations, such as payment gateways, shipping and logistics companies, and email marketing providers. These providers have access to your personal information only to perform these tasks on our behalf and are obligated to keep your information confidential and secure.

  • Legal Requirements: We may disclose your personal information if required to do so by law, in response to a court order, or to protect our rights, property, or safety.

We ensure that any third-party recipient of your personal information is subject to privacy laws that are at least comparable to the Privacy Act 2020.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We use a combination of physical, electronic, and managerial procedures to safeguard your data. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct any inaccurate or incomplete information we hold about you.

  • Deletion: Request that we delete your personal information, where there is no lawful purpose for us to retain it.

To exercise any of these rights, please contact our Privacy Officer at the details provided below. We will respond to your request within the timeframe required by the Privacy Act.

8. Cookies

Our website uses cookies to enhance your Browse experience. Cookies are small data files stored on your device. We use them for functions such as:

  • Remembering items in your shopping cart.

  • Understanding how you use our website.

  • Improving website performance.

You can choose to disable cookies through your browser settings, but please note that some features of our website may not function correctly as a result.

9. Privacy Officer

Every organisation in New Zealand is required to have a Privacy Officer. For any questions or concerns about this Privacy Policy or your personal information, please contact our Privacy Officer:

Privacy Officer Bike It Now [Insert Your Store's Full Address Here] [Insert Customer Service Email Here] [Insert Phone Number Here]

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the "Last Updated" date will be revised.