Click & Collect

Bike It Now! - Click & Collect Information

 

To make your shopping experience as convenient as possible, we offer a free "Click & Collect" service. This allows you to place an order online and pick it up at our physical store at your convenience, saving you shipping costs and time.

How Click & Collect Works:

  1. Shop Online: Browse our website and add items to your cart as you normally would.

  2. Select "Store Pickup": At checkout, choose "Store Pickup" as your delivery method. You will not be charged for shipping.

  3. Receive Your Confirmation: After you place your order, you'll receive an order confirmation email.

  4. Wait for the "Ready for Collection" Email: Our team will pick and prepare your order. We will send you a second email to let you know that your order is ready for collection. Please wait for this email before coming to the store. This ensures your order is ready and waiting for you, preventing any delays.

  5. Collect Your Order: Once you receive the "Ready for Collection" email, you can come to our store during our business hours to pick up your items.

Collection Details:

  • Location: Bike It Now, Bike It Now! Wanaka, Bike It Now Cromwell, Bike It Now Clyde!

  • Collection Hours: Store's Hours of Operation, e.g., Monday to Friday, 9:00 AM - 5:00 PM; Saturday, 10:00 AM - 4:00 PM; Closed Sunday and public holidays.]

  • What to Bring: Please bring a copy of your "Ready for Collection" email (either printed or on your phone) and a form of photo ID.

  • In-Store: Head to our main service counter, and one of our team members will assist you with your order.

Important Notes:

  • Order Preparation Time: Most orders are ready for collection within a few hours, but larger or more complex orders (like bikes requiring assembly) may take longer. The "Ready for Collection" email is your definitive confirmation.

  • Holding Period: We will hold your order for 14 days from the date you receive the "Ready for Collection" email. If you are unable to collect your order within this timeframe, please contact us to make an alternative arrangement. Uncollected orders after this period may be subject to a refund and restocking fee.

  • In-Store Purchases: While you are here, feel free to browse our wide selection of accessories, apparel, and bikes. Our expert staff are always available to help you with any questions.

  • Returns: Items purchased via Click & Collect are subject to our standard Returns Policy. You can initiate a return in-store or by contacting our customer service team.

If you have any questions about our Click & Collect service, please don't hesitate to contact us at [Insert Customer Service Email Here] or [Insert Phone Number Here].